Privacy - T&C

PRIVACY POLICY

Thank you for your interest in Face D's online presence and privacy policy.


The following Privacy Policy describes how we collect, use and process your personal data and how we comply with our obligations to you. We consider the protection of your data to be very important, therefore it is our duty to treat your data responsibly to protect and preserve it properly.


The Privacy Policy applies to the personal data of visitors to our website: customers, suppliers, candidates and other potential persons and, as a user, informs you of the nature, scope and purpose of the collection and use. of personal data from us on this website.


The website you are visiting is owned by the company: 

HCS | high cosmetic solution s.r.l.

Via Montenapoleone, 9- 20121 Milano – Italy

Tel. +39. 02.67078166

 

Owner and Data Controller

Hcs srl via Montenapoleone 9, 20121 Milano

Owner contact email: amministrazione@hcsitaly.com

 

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Tracker; Usage Data; first name; last name; phone number; email address.

 

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.

Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

 

Mode and place of processing the Data

 

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

 

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

 

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.


Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.


If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

 

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.


Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Analytics, Contacting the User, Handling payments, Tag Management, Displaying content from external platforms, Interaction with external social networks and platforms, Platform services and hosting, Registration and authentication provided directly by this Application and Managing contacts and sending messages.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

 

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics

Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from, (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Tracker; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.

 

Contacting the User

Contact form (this Application)

By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data processed: email address; first name; last name; phone number.

 

Mailing list or newsletter (this Application)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.

Personal Data processed: email address; first name; last name.

 

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.

This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

 

Google Fonts

Google Fonts is a typeface visualization service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from, that allows this Application to incorporate content of this kind on its pages.

Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

 

Instagram widget

Instagram is an image visualization service provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on the location this Application is accessed from, that allows this Application to incorporate content of this kind on its pages.

Personal Data processed: Tracker; Usage Data.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

Font Awesome (Fonticons, Inc. )

Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows this Application to incorporate content of this kind on its pages.

Personal Data processed: Usage Data.

Place of processing: United States – Privacy Policy.

 

Handling payments

Unless otherwise specified, this Application processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Application isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

 

Google Pay

Google Pay is a payment service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from,, which allows users to make online payments using their Google credentials.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

 

Apple Pay (Apple Inc.)

Apple Pay is a payment service provided by Apple Inc., which allows Users to make payments using their mobile phones.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

 

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.

The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

It is recommended to log out from the respective services in order to make sure that the processed data on this Application isn’t being connected back to the User’s profile.

 

Facebook Like button and social widgets

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on the location this Application is accessed from,

Personal Data processed: Tracker; Usage Data.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

 

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

 

Mailchimp (The Rocket Science Group LLC)

Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.

Personal Data processed: email address; first name; last name.

Place of processing: United States – Privacy Policy.

 

Platform services and hosting

These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.

Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

 

Shopify

Shopify is a platform provided by Shopify Inc. that allows the Owner to build, run and host an e-commerce website.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: Canada – Privacy Policy; Ireland – Privacy Policy.

 

Registration and authentication provided directly by this Application

By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.

 

Direct registration (this Application)

The User registers by filling out the registration form and providing the Personal Data directly to this Application.

Personal Data processed: email address; first name; last name.

 

Tag Management

This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralized fashion.

This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.

 

Google Tag Manager

Google Tag Manager is a tag management service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from.

Personal Data processed: Usage Data.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

 

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

 

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

 

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

 

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

 

Cookie Policy

This Application uses Trackers. To learn more, the User may consult the Cookie Policy.

 

Additional information about Data collection and processing

 

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

 

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

 

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

 

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

 

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

 

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.


Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

 

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

 

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

 

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

 

Data Subject

The natural person to whom the Personal Data refers.

 

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

 

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

 

This Application

The means by which the Personal Data of the User is collected and processed.

 

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

 

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

 

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

 

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Application, if not stated otherwise within this document.



TO CONCLUDE

We want to assure you that we recognize your privacy rights and treat them with the utmost care. If you do not agree with one or more points of this policy, it will be possible at any time to revoke the consent to the use of personal data by request and / or communication to the following contact channels:

privacy@hcsitaly.com 

Tel.: +39 02.67078166

DPO: c.mariani@betamtechnology.it

 

 

 

TERMS & CONDITIONS

1. PRODUCT DELIVERY:

Products ordered by the Purchaser under these GTC will be delivered to the address specified by the Purchaser as the delivery address on the Order under “Delivery Address”.

If the Purchaser changes the delivery address after the shipment of the ordered products, the Purchaser will be charged for the cost of the change and the new delivery to a different  address, unless the Purchaser accepts and decides to go to the forwarding agent’s premises (GLS) to collect the goods personally.

Purchase invoices, if requested, are sent via email.

HCS srl will deliver the selected and purchased products by express courier to the address indicated by the Customer at the moment of the order, as confirmed in the confirmation e-mail. Orders will be processed as soon as they are received and HCS srl undertakes to deliver the products in the shortest time possible and in any case within 30 days from the moment the order is confirmed on-line by the user. The total amount of shipping costs will be visible before proceeding with the purchase confirmation. The goods shipped will be checked and delivered to the shipper intact and without defects. 

HCS srl cannot be held responsible in any way for possible delays or damages due to the fault of the forwarding agent. If the goods are refused, HCS srl will charge the Customer for the return transport costs. 

2. DEFECTS, NON-CONFORMITIES AND DAMAGE TO PRODUCTS:

The Purchaser, or the recipient of the Order, is invited to check the state of the package and the products at the time of delivery. In case of anomalies with the package (damaged or opened package, traces of liquid, etc.) and/or of the products ordered (products which are missing, defective or damaged), the Purchaser or the recipient of the Order will have to return the products to HCS srl following the procedures described below. Failure to comply with the correct procedure excludes any recourse against the carrier and/or HCS srl, including the right to refund of the Order and/or return of the ordered products. The Purchaser or the recipient of the Order may alternatively call Face D Customer Service to find out how to return the damaged, non-conforming and/or defective product(s). The procedure for returning damaged, non-conforming and/or defective products that will be indicated by Face D Customer Service must be followed by the Purchaser. Otherwise, the Purchaser may not claim any refund or replacement of the products in question.

Procedures that must necessarily be followed in case of evident damage of the package for its return to HCS srl: In the event of an anomaly detected in the presence of a person from the express courier shipment company (GLS).

  • Reject the delivery and write on the courier’s document all the reservations concerning the anomaly in a clear and detailed manner;
  • It would then be necessary to send (within 1 week) a report about the refused collection to HCS srl by e-mail (ecommerce@faced.com) or by calling 02/67078166 (Mon-Fri 9:00 a.m.-1:00 p.m.; 2:00 p.m.-6:00 p.m.).

Procedure that must be followed in the event of a missing, damaged, or defective product: Face D Customer Service may ask for information regarding the identity of the Purchaser or the recipient of the Order and perform any verification that may be deemed useful. Face D Customer Service will instruct the Purchaser or the recipient on how to return the damaged or defective product or how to obtain the missing products. Once the products have been received, HCS srl will check that these PRODUCTS ARE ACTUALLY DEFECTIVE, DAMAGED OR NOT CORRESPONDING TO THE DESCRIPTION provided on the website. If this verification is positive, HCS SRL WILL REPLACE THE FAULTY, DAMAGED OR NON-CONFORMING PRODUCT AND WILL SEND IT TO THE PURCHASER AS SOON AS POSSIBLE AND IN ANY CASE WITHIN 30 (THIRTY) WORKING DAYS FROM RECEIPT OF THE PRODUCTS. SHIPPING COSTS SHALL BE BORNE IN THEIR ENTIRETY BY HCS SRL. In the event that HCS srl is unable to replace the products within the above-mentioned term, HCS srl shall immediately inform the Purchaser at the e-mail address indicated at the moment of the purchase registration and REFUND THE PURCHASER FOR THE COST OF SUCH PRODUCTS AND SHIPPING COSTS if the Purchaser provides proof of the cost incurred to return the products. The refund of the amount will be made by HCS srl with the modalities chosen at its discretion in the shortest time possible, and in any case within 30 (thirty) working days from the date in which the products will be received. In the event that, after examining the returned products, HCS srl reasonably considers that the products cannot be considered faulty, damaged, or not in conformity with the description on the website, the Purchaser will not be entitled to a refund and the products will be returned to it, with the shipping costs being charged to the Purchaser.  

3. RIGHT AND TERMS FOR THE EXERCISE OF WITHDRAWAL:

According to the provisions of the law (Article 59 paragraph E of the Legislative Decree of 21/2/2014), the Purchaser may, within the period of 14 (fourteen) working days from the date of receipt of the package containing the goods ordered, withdraw from the purchase contract without penalty and without any reason by contacting the customer service. The Purchaser, exercising the right of withdrawal under this article, within the terms and in the manner described below for the return of products, may obtain at its discretion:

  • the refund of the amount paid for products returned to the central warehouse, by re-crediting the relative amount on its credit card or by bank transfer.
  • the crediting of an amount equal to the price of the products returned to the central warehouse, which can only be used on Face D’s website. 

Pursuant to Article 67, paragraph 3 of the Italian Consumer Code, the costs of return shall be borne exclusively by the Purchaser. HCS srl shall refund the customer the full amount already paid for the product within 14 days of receipt of the return form containing the decision to exercise the right of withdrawal. HCS srl may withhold the refund until it has received the goods or until the purchaser has demonstrated having returned the goods. Refunds shall be made by cancelling the amount charged to the credit card or by bank transfer using the bank details (IBAN code of the invoice holder) provided by the Purchaser on the Return Form. In addition to the provisions of the law and in order to provide an additional service to its customers, HCS srl may take into consideration the products returned, intact in all its parts, including within a period longer than 14 days but less than 2 months. In order to take advantage of this extension of the right of withdrawal, however, it is necessary to have the authorisation of the Customer Service department. The products must be returned to HCS srl substantially intact, with their original packaging, accessories, instructions for use and anything else supplied along with them, in such conditions that they can be placed back on sale. Please also note that packages sent at the recipient’s expense will not be accepted. The Purchaser and/or the recipient of the Order must necessarily fill in the appropriate Return Form, received by email after contacting customer service, duly completed, and signed as indicated.  

4. LIABILITY

The Purchaser declares to have full capacity to act and enter into a contract for the purchase of products and/or services on the website on the basis of these General Terms and Conditions of Sale. HCS srl shall not be required to verify the legal capacity of Face D’s website visitors and purchasers. In the event that a person without legal capacity (such as a minor) should place an Order on Face D's website, HCS srl may refuse to accept the Order, notwithstanding that the person’s parent or legal guardian is responsible for the Order and payment.